Privacy Policy

Effective Date: 14 June 2025
Website: www.sapphireaeratedseptics.com.au
Business Name: Sapphire Aerated Septics
ABN: 47 089 678 289
Contact Email: sapphire.aerated.septics@gmail.com
Phone: 0467 373 255
Business Location: New South Wales, Australia

Who We Are

This website is operated by Sapphire Aerated Septics, an Australian business specialising in the installation and maintenance of aerated wastewater treatment systems. You can contact us via the contact form on our website or directly at sapphire.aerated.septics@gmail.com

What Personal Data We Collect and Why

We collect personal information through our website to provide services, respond to enquiries, process transactions, and improve user experience. The types of data we may collect include:

  • Contact Details: Name, phone number, email address — collected via contact forms and used to respond to your enquiries or service requests.
  • Technical Data: IP address, browser type, pages visited — collected via cookies and analytics tools to improve site performance.
  • Transactional Data: Purchase or booking details, where applicable.
  • Consent-Based Data: Any data you voluntarily submit, such as via forms, surveys, or newsletter subscriptions.

We collect data based on:

  • User consent
  • Contractual necessity
  • Compliance with legal obligations

Comments

We do not currently allow comments on our website. Should this change, we will update this section accordingly and outline the data collected (e.g., IP address, browser user agent string).

Media

Users are not able to upload media directly to our website. If this feature is introduced in the future, uploaded files may be publicly accessible.

Contact Forms

Our contact form collects your name, email address, and message content. This data is securely stored and used solely to respond to your enquiry. We retain contact form submissions for up to 12 months for customer service purposes and do not use this information for marketing without explicit consent.

Cookies

Cookies are used to:

  • Improve site functionality and navigation
  • Track analytics and usage statistics
  • Remember user preferences (where applicable)

By using our website, you consent to the use of cookies. You can disable cookies in your browser settings, though doing so may affect your experience on the site.

Analytics

We use Google Analytics to monitor and analyse website traffic. Google Analytics may collect:

  • IP addresses
  • Device/browser information
  • Geographic location data

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
Google’s privacy policy: https://policies.google.com/privacy

Who We Share Your Data With

We do not sell or rent your personal data. Information may be shared with third-party service providers strictly as needed to:

  • Provide hosting and maintain the website (e.g., web hosting providers)
  • Process payments (e.g., Stripe, PayPal — if implemented)
  • Monitor website performance (e.g., Google Analytics)

All third parties must comply with privacy laws and handle your data securely.

How Long We Retain Your Data

  • Contact form entries: 12 months
  • Analytics data: 14 months (default Google Analytics retention)
  • Transactional records (if applicable): 7 years, in line with business and taxation requirements

What Rights You Have Over Your Data

You have the right to:

  • Access any personal data we hold about you
  • Request corrections or deletion of your data
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us at sapphire.aerated.septics@gmail.com

Where Your Data Is Sent

Our website may be hosted on servers located outside of Australia, including in the United States. We ensure all international data transfers comply with applicable privacy laws and are protected by standard contractual clauses or equivalent safeguards.

Contact Information

For privacy-related questions or concerns, please contact:

Privacy Officer
Sapphire Aerated Septics
Email: sapphire.aerated.septics@gmail.com
Phone: 0467 373 255

How We Protect Your Data

We implement a range of security measures, including:

  • SSL encryption
  • Secure data storage systems
  • Restricted administrative access
  • Staff protocols and awareness regarding data protection

Data Breach Procedures

In the event of a data breach, we will:

  • Notify affected users within a reasonable timeframe
  • Report the breach to the relevant Australian authority (e.g., OAIC)
  • Take corrective action to reduce risk and prevent recurrence

What Third Parties We Receive Data From

Currently, we do not receive personal data from third-party advertisers or other external sources. If this changes, this policy will be updated accordingly.

Automated Decision-Making and Profiling

Our website does not use automated decision-making or profiling systems.

Industry Regulatory Disclosures

Sapphire Aerated Septics complies with the Privacy Act 1988 (Cth) and relevant Australian privacy laws.