FAQ

Q. Why does my system alarm go off?

There are many reasons why a unit may alarm. Fortunately, most septic systems are equipped with alarms that allow us to be proactive in addressing any issues that arise.

Sometimes the alarm is triggered by a faulty pump from the manufacturer—in which case the warranty may cover the parts replacement. Other common causes include a loose wire or accidental damage, such as a lawn mower running over an irrigation line (which happens quite often!).

Over time, an aging unit may begin to fail, and temporary fixes might no longer be sufficient. This can lead to the need for pump or blower replacements, and in some cases, a full unit replacement.

Common reasons the alarm may activate include:

Air blower failure, often from ripped or perished diaphragms
Mechanical problems like a malfunctioning Irrigation Pump
Electrical faults, such as loose wires or power interruptions
System needs a pump out
Blocked filters or sprinklers
Kinked irrigation line
Compromised structural integrity
Water level issues indicating overflow or poor drainage
Chemical imbalances affecting the treatment process and overall system performance

If your alarm sounds, it is a warning to address these issues promptly before they cause further damage. Please contact us promptly so we can help assess and resolve the problem.

Important: Attempting to fix issues yourself may make things worse and will void any warranties.

Q. How do I maintain my unit to keep it running smoothly and efficiently?

Use grey-water approved laundry powder

Avoid harsh chemicals—products such as bleach and Napisan can disrupt the biological balance and cause odours or inefficiencies

If you’re the land lord, ensure tenants are aware of proper usage and maintenance guidelines.

Q. How often should sludge be pumped out of my system

Even with regular maintenance, sludge will need to be pumped out periodically. Our team can supply you with guidance on this matter.

Frequency depends on:

Overall system usage

Size of the dwelling

Number of occupants

Q. How can I safely use treated wastewater for irrigation?

When irrigating with treated wastewater, ensure you follow NSW Health guidelines to protect health and safety. Only properly treated effluent should be used, and it must be applied in a way that avoids contact with edible parts of plants. Using untreated or improperly applied wastewater can pose health risks. Always check local regulations and maintain your irrigation system carefully.
For more information check with our technicians or NSW Health website.